1. ShannonPaul What does it mean when the most popular social networks have the lowest satisfaction scores among users?
  2. AlbertMaruggi @ShannonPaul it means they probably should use social media to address their customer satisfaction issues, DOH : )
  3. sparker9 @ShannonPaul Strongly suggests that quality is not where you expect to find it, and popularity is overvalued.
  4. PhilGerb @ShannonPaul those networks have the highest user expectations?
  5. RonPloof @ShannonPaul It means that something has to change.
  6. webby2001 @ShannonPaul Only that they've grown beyond their early passionate users. I'd be shocked if it were they other way around.
  7. PhilGerb @ShannonPaul or that they have the highest percentage of responsive people who take the time and care enough to complain?
  8. adamcohen @ShannonPaul I think it means no one has come up with the ideal product yet, and more innovation will come from those who can figure it out.
  9. BaselinerEY @ShannonPaul I too wonder. My satisfaction is waning because of the quality of content. People are more insightful elsewhere.
  10. DanaCadman @ShannonPaul I believe it means people aren't finding online what they r looking 4. Q: What r people looking 4 online?